At Better Books Canada, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide better services and improve your experience. This includes:

  • Personal Information: Name, email address, phone number, company information, and any other details you provide when filling out forms, subscribing to newsletters, or contacting us.
  • Payment Information: Details necessary to process payments securely if you purchase services through our website. We do not store full credit card information on our servers.
  • Non-Personal Information: Browser type, operating system, IP address, pages visited, time spent on the website, and referring URLs. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing and improving our services.
  • Processing transactions and sending confirmations.
  • Responding to inquiries and providing customer support.
  • Sending promotional emails or newsletters (if you have opted in).
  • Analyzing website usage to improve user experience.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze usage patterns, and provide relevant content. You can disable cookies through your browser settings, but some features of the site may not function properly if cookies are turned off.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, email service providers, or IT support.
  • Legal Requirements: When required by law or in response to valid legal requests, including government authorities or courts.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary depending on the type of data and applicable regulations, including CRA requirements for business records.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any personal information.

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your personal information, subject to legal or contractual requirements.

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Better Books Canada
Email: info@betterbookscanada.ca
Phone: +1 (613) 410-8202

Effective Date: September 2025